ADKX Covid Courtesy Code

Your health and safety are our top priorities. Please be assured that the ADKX is following guidelines issued by the Centers for Disease Control (CDC) and New York State for increased health and safety procedures. As this situation continues to evolve, so will our policies and procedures.

A review of our visitor guidelines and regulations below can help orient you before you arrive and ensure you get the most out of your ADKX experience. By visiting the Museum, you agree to abide by these policies. Please make sure to plan ahead for your visit.

The health and safety of all is our priority.

To ensure that we are providing a safe environment for all, the Museum has the following protocols in place:

Masks are required for all visitors (including vaccinated visitors) indoors and at identified outdoor locations where there is interaction with other visitor groups and staff.
For everyone’s safety please practice social distancing — keep 6 ft. between you and others who are not in your party while in the exhibits and on the campus and trails. That’s a little longer than a canoe paddle!
Follow hand hygiene guidelines and use our hand sanitizer stations during your visit.
If you feel ill, exhibit symptoms, or have had contact with a COVID-19 patient in the last 14 days, please stay home and seek care. In order to keep our staff and patrons safe, if you start to feel ill during your visit, please alert staff and leave without delay.

So that we can safely remain open, we require that all visitors follow the safety guidelines outlined above. The ADKX reserves the right to ask visitors who do not follow these guidelines to leave the premises.

KNOW BEFORE YOU GO FAQs

GENERAL ADMISSION + CAMPUS INFORMATION

What precautions are visitors required to take before and during their visit?

By purchasing a ticket to the Adirondack Experience (ADKX), you agree to follow the ADKX COVID Courtesy Code. Anyone who chooses not to comply with these museum and state-mandated guidelines will be asked to leave the museum campus.
Masks are required for all visitors (including vaccinated visitors) indoors and at identified outdoor locations where there is interaction with other visitor groups and staff.
Visitors are required to follow any directional paths labeled throughout the museum, including one-way entrance and exit paths. ADKX has designated one-way pathways in some exhibitions to help eliminate close contact between visitors.

Am I required to wear a face covering?

Masks are required for all visitors (including vaccinated visitors) indoors and at identified outdoor locations where there is interaction with other visitor groups and staff.

What if I’m late for my reservation?

Due to limited capacity, we cannot guarantee that reservations will be able to be exchanged for a later time that same day.

Are there any exhibitions closed due to the pandemic?

Due to restoration scheduled for this summer, the log hotel will be closed.

Are the restrooms open on the ADKX campus?

Yes. All public restroom facilities are fully functioning and frequently cleaned by our hardworking facilities team.

What other safety measures does the museum have in place?

All ADKX staff will be wearing masks and a smile (even if you can’t see it!).
There will be hand sanitizer available throughout the campus.
ADKX Staff will gently remind you to keep 6 ft. between your party and other visitors. That’s roughly the length of a canoe paddle!
ADKX has heightened cleaning protocols across campus. ADKX staff will frequently clean and disinfect high traffic areas and restrooms.
Air filtration systems have been upgraded with new filters to provide high indoor air quality.
Some exhibit entrances are designated as one-way zones to help eliminate close contact between visitors.

How do I get an admission ticket?

Advance, timed tickets can be purchased here. Due to limited capacity, we cannot guarantee admission without a ticket reservation.

Why does everyone, including museum members, need advance reservations/tickets to visit?

Advance tickets are not required, but they are encouraged. For public health and safety, and to comply with federal and state guidelines, the museum is currently limiting admission capacity. To monitor capacity and assure entry to all who want to visit, the museum is making tickets available by advance reservation to visitors and members.

Do I need to make a reservation for my child under age 5?

If you make advance reservations for your party, you will also need to reserve a free ticket for your children under the age of 5, so they can be included in your party’s total reservation count to help monitor visitor capacity.

Can tickets still be purchased at the Visitors Center?

We ask all visitors to reserve their admission tickets before arriving. For visitors unable to pre-purchase online, please speak to our friendly admissions staff in the Visitors Center.

Do any special exhibitions require separate tickets?

To accommodate reduced capacity requirements, advanced reservations are required for our boat rentals at the new ADKX Boathouse on Minnow Pond. There is no additional charge for our boat experience! Boat availability may change without notice.

If I am sick and cannot come to the museum do I get a refund?

We understand that plans change. We appreciate your cooperation and courtesy as we try to meet visitor demand during this reduced-capacity period. There are no refunds or rainchecks for reservations. Please talk to our admissions team about applying the value of your ticket purchase toward a membership to cover all future visits.

ADKX LAKE VIEW CAFÉ + ADKX STORE INFORMATION

Is the ADKX Store open at this time?

The ADKX Store is open during museum hours. Unvaccinated individuals over the age of two are required to wear a mask while in the store. Can’t make it in person? Please visit our online shop HERE.

Is the ADKX Lake View Café open at this time?

Yes. Our museum café will be open from 11 am to 4pm and serving soup, sandwiches, and light fare. Grab-and-go options are also available at our ADKX Café Outpost. Enjoy ample seating on our new overlook deck or tables provided around campus.

Can I bring food for my family rather than purchase it at the museum?

Yes, you are welcome to bring your own food. Food and beverages are not allowed in any of the exhibition buildings.

SPECIAL INFORMATION FOR MUSEUM MEMBERS

Do I need to reserve a ticket even if I’m a museum member?

Advance ticket reservations are recommended for all members. Museum members will still receive free admission, but reserving tickets in advance will help the ADKX monitor our capacity.

How do members reserve tickets?

Visit the advance timed tickets page here.

How many tickets can I reserve as a member?

The number of free member tickets you are eligible to reserve is based on your membership level. Please refer to the member benefits linked here to determine the number of tickets and guests your membership allows.

How do I become a member?

Our members receive many benefits and support the museum’s continued operations. Visit our membership page for a full overview of these benefits.
There are several ways you can join our museum family or renew your membership:

Join or renew online here
Call the membership office at 518-352-7311 ext. 112.
Mail a check and membership application form and mail to PO Box 99, Blue Mountain Lake, NY 12812.
Join or renew at the Membership Desk in the Visitor Center.